Ordering Your First Pair on Netshoes: Cart, Pix, and Tracking, Step by Step
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Step one: register, then look around
Buying a pair of boots from Netshoes starts with a registration, and that is the only part that happens before you see any shoes. You create an account on the site or in the app, and from then on your address, your orders and your payment choices sit in one place.
It helps to know what you are shopping in. The store sells clothing, sneakers, football boots, supplements and other sporting articles, and it runs as a marketplace: some items come from Netshoes itself, others from partner sellers listed as Lojistas Parceiros. Netshoes also operates the official online NBA store in Brazil, twelve official online stores of Brazilian sports teams, and the official online store of Kings League Brazil.
Keep an eye on who supplies each item, because that detail changes a few of the rules further down. Otherwise, register and start browsing.
Step two: size, colour, and the cart
Once you are logged in, the flow is short. You select the product, choose the size and colour on the product page, add it to the cart and click comprar. The site then asks for your payment method and your delivery address, and the order is placed.
The app follows the same path: search, add the product to the cart, click buy, choose the payment method. If you are shopping on a phone during a commute, nothing is lost.
Two small decisions are worth making here rather than later. First, the size, since getting it right on the first attempt saves you a return trip. Second, personalisation: choosing it adds two business days to the standard delivery time, counted after payment confirmation, and customised products can only be exchanged, refunded or credited if they have a defect, requested within 90 days of receipt. Exchanges for dissatisfaction are not accepted on those.
Step three: Pix, one card, or two
Netshoes customer service lists three ways to pay: credit card, Pix and store credit, the vale-compra. Accepted card brands are Visa, Mastercard, Diners, Hipercard, Amex and Elo, and the order is released once payment is confirmed by the card administrator.
If the total is more than you want on one card, choose Dividir em dois cartões de crédito and split it across two. It is an option in the cart, not a phone call.
Paying by Pix is quicker still. Select Pix in the cart, then pay with the copy-and-paste code or the QR code. The code is valid for two hours, so finish it while you are still at your desk rather than leaving it for the evening.
Whichever route you take, note this: the delivery timeframe starts counting from the confirmation of payment by the financial institution, not from the moment you clicked buy. Paying promptly moves the parcel sooner.
Step four: Normal, Expressa, or collect it free
Three delivery options appear, and the right one depends on how soon you need the boots. Normal arrives in up to seven business days in the main capitals. Expressa is up to two business days in some regions of the main capitals. Retira Magalu comes with free shipping and pickup at participating Magazine Luiza stores.
Retira Magalu is available for products sold by Netshoes and some marketplace partner sellers, depending on the postal code and region. If you choose it, collect within seven calendar days of the order arriving at the chosen store; otherwise the purchase may be returned to stock and the order cancelled, with the refund going back by the same payment method you used.
For home delivery, deliveries are made Monday to Friday from 8am to 8pm, excluding weekends and holidays, with up to three attempts on different days and times. Delivery deadlines may differ for products supplied by partner sellers.
Step five: track it, and change it if the fit is off
After payment, everything lives in Meus Pedidos inside your account. That screen shows whether the delivery was completed, whether the item is available for pickup at a Correios agency or a Magalu store, or whether delivery was postponed. No guessing, no emails to write.
Then the part that makes a first order easy to commit to. Products supplied by Netshoes can be exchanged within 30 calendar days of receiving the order. Cancellation with a refund can be requested within seven calendar days from receipt, and an exchange due to defect within 90 calendar days. Small items go back via Correios: open the request, receive a posting code by email within up to two business days, use it within 15 calendar days, and take the packed item, the invoice and the posting code to an agency.
Instead of an exchange you can take a vale-compra for the amount paid, usable on any item at Netshoes and Zattini, active for one year. All products sold in the store have a warranty. Register, pick your size, pay by Pix, and the boots can be on their way this week.
