Bronze to Private Client: What Each Farfetch Access Tier Puts in Your Hands
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Five tiers, one marketplace, and the order that places you
Farfetch is a digital marketplace for luxury fashion, headquartered in London, selling products from over 1,400 brands, boutiques and department stores around the world and connecting customers in over 190 countries and territories. Access is its loyalty programme, and it has five levels: Bronze, Silver, Gold, Platinum and Private Client.
Placement is based on annual spend. For new members, the tier is determined by the value of the first Farfetch order, and customers are automatically enrolled after their first purchase. That single detail shapes everything that follows: the order you place today is the one that decides where you start.
Whatever your level, available rewards are displayed on the Access dashboard inside your account, so you can see what you hold without hunting for it.
Bronze: the entry level, and what comes with every order
Bronze is the first of the five Access tiers. It suits the occasional buyer browsing the categories the site lists: bags, accessories such as sunglasses, belts, hats, wallets, scarves and gloves, and fashion jewelry. There is also a pre-owned bags section and a ‘Sell your designer bags’ section.
At this level, the delivery fee is shown at checkout, so there is no guesswork before you confirm. Express delivery for most of Europe and the US is stated as delivered within 2 to 4 days. Farfetch ships to its listed destinations on a Delivery Duties Paid basis, which means applicable duties and taxes are included in the final price with no additional costs due on delivery; the listed DDP destinations include the USA. If a Delivery At Place destination is selected instead, the checkout price excludes import duties and sales taxes.
US customers can also choose to waive the signature requirement on delivery during checkout, which suits anyone rarely home in the afternoon.
Silver, Gold and Platinum: shipping stops costing you
The clearest dividing line in the programme sits between Bronze and Silver. Free shipping is available to Access tiers Silver, Gold, Platinum and Private Client. From Silver upward, the delivery fee that appears at checkout stops being part of your maths.
That matters more than it first sounds, because returns are accepted within 14 days from the day the order was delivered, Farfetch offers a Free Collection service for all returns, and the original delivery cost is not included in the refund. If you never paid a delivery cost, there is nothing left behind when a piece goes back.
These middle tiers reward the shopper buying several considered pieces across the year. Since the value of your first order sets your starting tier, putting the bag and the jacket you were already planning into one order is the straightforward route in. Rewards for each tier appear on the Access dashboard in your account.
Private Client and the FARFETCH FIRST upgrade
Private Client is the top of the five tiers, reached through annual spend. It belongs to the regular buyer working through brands such as Prada, Gucci and Versace across bags, accessories and fashion jewelry, and who treats the marketplace as a standing wardrobe rather than an occasional treat.
Farfetch has announced a premium service called FARFETCH FIRST, which includes a free upgrade to next-day delivery. For anyone who buys for events, travel or short notice, that upgrade is the part of the programme with the most practical weight.
The company behind it was founded in 2007 by José Neves and launched in 2008 as a marketplace connecting boutiques to global demand without holding inventory. Browns Fashion was acquired in 2015, Stadium Goods in 2018, and Farfetch was acquired by Coupang in 2024. Farfetch operates as a marketplace for its brands and partner boutiques and states it does not have a buying department and does not buy stock directly from brands.
The first order is the lever, so pull it now
Everything in Access hangs on one purchase. You are enrolled automatically after your first order, and the value of that order determines your starting tier, which decides whether shipping is free from the outset and what appears on your dashboard.
The safety net is in place while you decide. Returns are accepted within 14 days from delivery, provided items are unworn, undamaged and unused with all tags attached and in their original packaging. Free Collection covers all returns, and return instructions sit in the ‘Orders & Returns’ section of your account. Once the brand or partner boutique receives it, processing can take up to 6 calendar days and refunds up to 14 days to show, depending on your payment provider. Eligible customers can take the refund as Farfetch credit instead, held in the account for a future purchase.
Over 1,400 brands and boutiques are waiting on the other side of that first order. Place it, and the tier comes with it.
